From Clicks to Conversations: How AI is Reshaping Account Holder Engagement

For decades, digital banking has been built around clicks, menus, and workflows. But AI is changing that, creating banking experiences built around conversation, context, and intent.In this episode of Banking on Community, we sit down with Chris Cox, General Manager of Digital Engagement Solutions at CSI, and Daniel Haisley, CSI's Chief Data & AI Officer, to discuss how conversational banking is reshaping the digital experience for consumers and businesses. We explore how AI is helping banks move from reactive service to proactive guidance, deliver more personalized experiences, and strengthen customer relationships.We also discuss the practical realities of AI adoption, including data readiness, governance, risk management, and the rise of AI agents. If your institution is thinking about what's next in digital banking, this conversation is a good place to start.Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow! LinkedInXFacebookYouTube