From Colleagues to Caregivers: How Small Actions Create a Big Impact

What this episode covers

In this episode of The LTC University Podcast, host Jamie Preston is joined by Alisa Parker, HR Specialist at Your Health, and Aubrey Wall, Executive Director of Curriculum and Learning Design, to dive deep into what patient experience truly means. It’s not just about satisfaction scores or clinical procedures—it’s about the human experience. Alisa and Aubrey share their personal takeaways from the Your Experience Matters workshop, including how colleague experience directly impacts patient experience, why small moments of empathy and kindness matter, and how this movement is transforming the culture at Your Health. They discuss real-life patient stories, the challenges of changing workplace culture, and practical ways to integrate patient experience into daily workflows. Whether you’re on the front lines of healthcare or working behind the scenes, this conversation will inspire you to see your role in shaping a better patient experience. 🔹 What’s the biggest misconception about patient experience? 🔹 Why did Alisa and Aubrey say YES to being facilitators—and why are they still passionate about it? 🔹 How does patient experience impact leadership, HR, and even marketing? 🔹 How can YOU make a difference in patient experience—no matter your role? If you haven’t attended the Your Experience Matters workshop yet, this episode will convince you why it’s a must. Join us for an inspiring and insightful conversation about what it really takes to build a culture of care. 📢 Make sure to subscribe, leave a review, and share this episode with your colleagues!

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