From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation

In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Rutva Safi, Senior Technical Writer at GANTNER, about her journey into technical writing and the impact of AI on documentation. Rutva explains how AI can support writers rather than replace them and highlights the importance of empathy, user focus, and clear communication. The conversation also touches on modern documentation practices, teamwork with product teams, and the importance of localization for global SaaS products. Thank you for tuning in!   In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.  Simply use this link - https://bit.ly/4ktBnZZ to start your free trial