From Embracing Complexity to Solving the Right Problems

Could a funder deploy $100 million in global health tomorrow and know where every single dollar went? Dimagi CEO and co-founder Jonathan Jackson believes verified service delivery finally makes the answer yes. In this candid mid-2026 check-in, Jon joins co-host Amie Vaccaro, VP of CommCare Growth and Strategy, to unpack a year of profound change including why Dimagi retired its longtime value "embrace complexity for impact" in favor of "solving the right problems for impact," and what that shift reveals about affordability in a post-USAID funding landscape. Jon walks step-by-step through a single Connect-enabled home visit, from opt-in push notification to real-time payment, and shares the numbers behind the platform: over 1.5 million verified visits, 200+ local organizations expressing interest, and 80 cents of every dollar reaching frontline workers, local organizations, and commodities. The conversation also explores how AI is putting program design directly into the hands of local organizations, automating roles, not people. As Jon puts it: "When you do a better job today, the system knows it and can offer you even more work tomorrow." Related Resources: Dimagi Connect – Dimagi's verified service delivery platform connecting funders with local organizations and frontline workers. CommCare by Dimagi – The open-source platform for frontline workers that Connect is built on, with a quarter million active users worldwide. GiveWell – The evidence-based charity evaluator whose request for information on post-market malaria rapid diagnostic test surveillance inspired Dimagi's AI-built Connect pilot. Steel Foundation for Hope – An early flagship funder that Amie credits with seeing Connect's potential. Kevin Starr episode of High-Impact Growth – https://dimagi.com/podcast/funders-power-to-change-the-system/ Eric Ries episode of High-Impact Growth – https://dimagi.com/podcast/podcast-eric-ries-good-companies-go-bad/ Kikapu Gardens field visit video – https://drive.google.com/file/d/1MLGVhiA0YCt_NpjuF4Gveu1s3kwygD7-/view Sign up to our newsletter⁠, and stay informed of Dimagi’s work We are on social media - follow us for the latest from Dimagi: ⁠LinkedIn⁠, ⁠Twitter⁠, ⁠Facebook⁠⁠⁠, ⁠Youtube⁠⁠⁠⁠ If you enjoy this show, please leave us a 5-Star Review and share your favorite episodes with friends. Hosts: ⁠Jonathan Jackson⁠ and ⁠Amie Vaccaro