From Experience Design To Experience Delivery - E54 with Mario Sepp

The CX Goalkeeper in collaboration with the ECXO had a smart discussion with Mario Sepp Mario is Owner and Founder of Gastspiel and an Ambassador of the ECXO. In this episode you will learn: some insights on the ECXO what are the relevant key components of a CX transformation where to focus on at the beginning … and much more His book suggestion: - The Lean Startup; Eric Ries - Service Design Thinking; Marc Stickdorn und Jakob Schneider - Service Design Doing; Marc Stickdorn , Markus Hormess, et al. Mario's golden nugget: People are looking for people who keep promises. How to contact Mario: https://www.linkedin.com/in/mario-sepp-647813a0/ Thank you, Mario! #customerexperience #leadership #cxgoalkeeper #ecxo #podcast