From Fast Food to Full-Service Success with Jay Bandy at Goliath Consulting Group

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailRestaurant value is not a price point. It is the experience. In this episode, Zack sits down with Jay Bandy, President at Goliath Consulting Group, to unpack what guests really buy and how teams can deliver it consistently. With nearly four decades in foodservice, Jay shares the practical foundations that still work: hire for warmth, train relentlessly, and build a culture guests can feel.Zack and Jay discuss:Why value equals price plus experienceHiring signals that predict great front-of-house performanceTraining first, then hospitalityDaily “drip” habits that shape cultureTurning B players into A players through service vs. hospitalityThanks, Jay!Links:https://www.linkedin.com/in/jaybandy/https://www.linkedin.com/company/goliath-consulting-group/https://jaybandy.com/

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This episode is 19 minutes long.

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This episode was published on November 13, 2025.

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