From Friction to Fuel: LEAP Your Team Forward

Maureen (Mo) uses IO psychology and leadership experience to explain how to confront personality clashes between high performers, decide when a hire isn’t the right fit, and lead with clarity. Learn practical steps: name conflict early, set behavior boundaries, distinguish ability from willingness, and document measurable development plans. This episode centers on protecting psychological safety and culture by holding brave conversations, applying the LEAP model (Lead, Empower, Align, Persevere), and turning friction into growth instead of letting it erode your team.