From Front Desk to COO

Episode 35 of the The Mostly Legal Podcast podcast, hosted by Centerbase, titled "From Front Desk to COO" was published on April 10, 2025 and runs 44 minutes.

April 10, 2025 ·44m · The Mostly Legal Podcast

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Summary

How do you go from answering phones to running the business side of a law firm? In this episode of the Mostly Legal Podcast, we sit down with Elyssa Goldstein, Chief Operating Officer of RAM Law and 2025-2026 President-Elect of the Association of Legal Administrators (ALA), to find out. Elyssa shares her journey from receptionist to COO, the mentors who shaped her path, and how she advocated for a leadership role in a small firm. We also dive into career development, ALA's impact, the importance of taking responsibility for your career—and yes, Rob tries (and fails) to get Elyssa to sing. If you're a legal administrator, firm manager, or aspiring COO, this episode is packed with practical advice, personal stories, and laughs along the way.

Episode Description

How do you go from answering phones to running the business side of a law firm? In this episode of the Mostly Legal Podcast, we sit down with Elyssa Goldstein, Chief Operating Officer of RAM Law and 2025-2026 President-Elect of the Association of Legal Administrators (ALA), to find out. Elyssa shares her journey from receptionist to COO, the mentors who shaped her path, and how she advocated for a leadership role in a small firm. We also dive into career development, ALA's impact, the importance of taking responsibility for your career—and yes, Rob tries (and fails) to get Elyssa to sing. If you're a legal administrator, firm manager, or aspiring COO, this episode is packed with practical advice, personal stories, and laughs along the way.

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