From heritage to high-tech: reinventing building societies for the digital era

Episode 38 of “Banking Reinvented” explores how building societies in the United Kingdom are staying competitive by blending traditional approaches with cutting-edge digital tech.In this episode, host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by Simon Broadley, Chief Commercial Officer at Furness Building Society. Together, they explore how building societies can innovate while staying true to their community-focused mission.Tune in to learn how building societies can modernize their systems, create a cohesive brand experience across digital and physical channels, and collaborate with each other to accelerate industry-wide innovation.Curious to find out more about customer-centric banking? Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Simon BroadleyStep into the future of finance -> Check out our content hub(00:00) - Introduction(01:28) - What are building societies?(03:11) - Balancing heritage and modernization(05:49) - Tech shift: from back-office to customer experience(07:26) - Why building societies choose partnerships over in-house tech(10:45) - Keeping branches relevant in a digital world(14:27) - Expanding beyond savings and mortgages(17:59) - Why all generations still value human interaction(24:07) - How building societies collaborate(28:35) - The case for collective innovation(33:26) - Vision for financial hubs(35:57) - Key takeaways(38:04) - Episode wrap up