From Hospitality to Human Services: Kenda’s Journey of Inclusion & Empowerment

In this episode, hosts Jared and Kelly sit down with Kenda, a long-time staff member and Program Manager, whose journey from the hospitality industry to human services has shaped her unique approach to supporting people with developmental disabilities and complex needs.Kenda shares:How her nightclub, tourism, and customer service background unexpectedly prepared her for this fieldThe importance of seeing the person first—not the disabilityWhy autonomy, visibility, and inclusion are central to meaningful supportThe realities of resource limitations and creative problem-solvingThe emotional impact of staff turnover and the importance of relational consistency Her hopes for community inclusion, better mental health supports, and the future Terrace CentreThis conversation is filled with honesty, warmth, and practical wisdom for anyone working in support roles, raising a child with complex needs, or wanting to better understand inclusion.Mission Reminder:At FSJACL, we support individuals with developmental disabilities and complex needs to live full, meaningful lives in community. Empowering people to design their own lives and shine their unique light truly makes the world brighter.Like, share, and subscribe to help spread awareness and amplify these important voices.