From Hospitals to Government Offices: AI in Action with Vitalii Duk

In this episode I sit down with Vitalii Duk, founder and CEO of Dynamic, to explore how AI agents—from voice assistants to back-office automations—are revolutionizing businesses. Vitalii explains how Dynamic’s low-code platform enables developers and product managers to build and deploy AI agents in hours instead of months. You’ll hear real-world use cases (customer-facing chatbots 2.0, internal copilots for HR/legal, a cancer research agent, and government document verification) and learn why voice agents are the most underrated trend in AI.Whether you’re a founder, engineer, product manager, or simply curious about Gen AI, this episode delivers fast-paced, insight-packed takeaways on what’s actually working in the AI agent space.Key Topics:- AI agents, AI voice assistants, Gen AI trends- Low-code AI development, LLM, RAG (Retrieval Augmented Generation)- Customer-facing chatbots, internal copilots, back-office automations- Voice vs. text-based agents, dynamic platform overview- Healthcare AI (cancer research), government efficiency (40-person ops replaced)- Avoiding LLM fine-tuning pitfalls, feature bloat, verticalized AI agentsNewsletter: https://www.mahmoudkhodor.com🔗 Connect & Learn More:Vitalii Duk LinkedIn: https://www.linkedin.com/in/vit-d/Dynamic Platform: https://www.getdynamiq.ai/👍 Enjoyed this episode?• Subscribe for weekly insights on AI, product management, and startup strategy• Like and share to help more people discover how AI agents can transform workflowsChapters (Clear & Concise):makefileCopy00:00 Introduction & Guest Welcome 01:08 Dubai Impressions: Safety & Tech Scene 01:47 What Is Dynamic? Platform Overview 03:01 Building AI Agents in Hours, Not Months 04:36 Customer-Facing Agents & Chatbot 2.0 06:07 Internal Copilots for HR, Legal & More 07:36 Back-Office Automations & Efficiency Gains 09:04 Agent Examples: Sales, Support & Beyond 10:00 Voice vs Text: Integrations & Use Cases 15:43 RAG Explained: Ingesting Unstructured Data 30:06 Healthcare Use Case: Cancer Research Agent 34:00 Government Docs: 40-Person Ops Team Replaced 37:35 Common Misconceptions About AI Agents 41:50 Verticalization: Niche AI Agents & Market Strategy 46:08 Learning from Failed Bets: LLM Fine-Tuning 47:36 Roadmaps in a Fast-Moving AI Landscape 49:23 Underrated Trend: Why Voice Agents Matter 53:24 Closing Remarks & How to Get Started