From Impressed to Obsessed by Jon Picoult

https://thebookvoice.com/podcasts/2/audible/98174 to listen full audiobooks. Title: From Impressed to Obsessed Author: Jon Picoult Narrator: Jon Picoult Format: mp3 Length: 8 hrs and 58 mins Release date: 01-18-22 Ratings: 4.5 out of 5 stars, 17 ratings Genres: Consumer Behavior & Market Research Publisher's Summary: If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with - not just shaping their experiences, but also shaping their memories.