From Laundry Loads to Scaling Up | Susan Toft | Ep 217

In this episode of Better Business, Better Life, host Debra Chantry-Taylor chats with guest, Susan Toft, founder and CEO of The Laundry Lady, about her incredible journey from doing laundry as a side hustle to building a $9 million national business with over 300 contractors. Susan shares her journey from starting with a $5,000 grant to leading a tech-enabled service business with over 300 contractors. She talks about the realities of bootstrapping, the impact of appearing on Shark Tank, and how staying true to her values, like flexibility and persistence helped her scale sustainably. From MVPs to market expansion, this episode is packed with practical insights and inspiration for entrepreneurs at any stage. Tune in to an inspiring story of grit, growth, and getting the job done. CONNECT WITH DEBRA: ___________________________________________ ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected] ►See how she can help you: https://businessaction.co.nz/ ____________________________________________ GUEST’S DETAIL: ► The Laundry Lady AU and The Laundry Lady NZ ► Susan Toft Website ► Susan Toft - LinkedIn Chapters: 00:21 - Introduction 02:25 - Susan Toft’s Journey to Success 04:11 - Building and Scaling the Business 07:21 - Challenges and Solutions in Business Growth 14:23 - Branding and Market Expansion 22:29 - Shark Tank Experience and Lessons Learned 34:15 - Personal and Professional Growth 34:41 - Advice for Entrepreneurs 41:27 - Future Plans and Contact Information