From Napkin to Multi Location: Stephanie Corbin on Scaling Bullet Automotive and Diesel, Building SOPs, and Rebuilding Trust

Stephanie Corbin spent more than 25 years in corporate IT, then helped build Bullet Automotive and Diesel from a simple idea sketched on a Chick fil A napkin into a growing multi location operation on Colorado's Front Range. In this episode, Stephanie breaks down what it takes to scale without losing the thing customers actually care about, trust. She shares the four pillars Bullet is built on, honesty, integrity, reliability, and transparency, plus how those values turn into real systems inside the shop. You will hear how they designed vehicle inspections, how they write recommendations, and how they quote and explain work so customers understand what they are paying for and why. If you are trying to grow beyond one location, tighten your process, or build a shop that wins on clarity instead of hype, Stephanie's story will give you practical ideas you can use. Links: Honest Mechanic Marketing (HMM): https://honestmechanicmarketing.com/ Bullet Automotive and Diesel: https://bullet-automotive.com/