From Passion to Personalisation: The Millennial Hotelier on Hospitality’s Next Chapter

In this episode of The Hotel Growth Podcast, I’m joined by Allison Knapp, sales leader at Marriott and founder of The Millennial Hotelier.Allison brings energy, insight, and a deep understanding of what hospitality could be—if we actually listened more.We unpack:Why the industry still struggles to attract and keep great peopleHow AI is reshaping the booking journey if hotels are brave enough to adopt itThe underrated power of email, storytelling, and brand heritageWhy personalisation matters more than everAnd how hospitality’s next phase depends on real, authentic connectionFrom marketing to staffing, OTAs to tech trends—this one’s full of practical perspective from both sides of the Atlantic.