From Pilots to Productivity: Unlocking the True ROI of Microsoft Copilot

Millions of employees now have Microsoft Copilot at their fingertips, but only a small fraction of organizations have scaled it successfully. In this episode of the AI Proving Ground Podcast, World Wide Technology's Mike Davis and Softchoice's Craig McQueen share hard-won lessons on driving artificial intelligence adoption, overcoming change management challenges and moving from pilots to measurable ROI. If your Copilot rollout has stalled, this conversation could be your roadmap forward.Support for this episode provided by: LogitechMore about this week's guests:Craig McQueen, Vice President for Digital Acceleration provides strategic direction and leadership in driving the creation of highly differentiated, customer-centric service capabilities and offerings for Softchoice. Craig and his team bring to life Softchoice strategy by painting a vision for technologies we take to customers, lead the development of the services required to help our customers adopt the most secure solutions across cloud, data center, collaboration and the digital workplace.Craig's top pick: Microsoft 365 Copilot Wave 2: Spring 2025 Release OverviewMike Davis has more than 20 years of experience in the IT services industry, specializing in voice and video technologies from Microsoft, Cisco, Zoom, Poly, and Pexip. With a business-driven approach, he possesses extensive knowledge of professional services to guide cross functional teams in diverse projects from execution to completion and is recognized as a trusted advisor for public and private sector customers throughout the technology life cycle.Mike's top pick: Digital Trends Spotlight: Key Insights on Workforce Productivity ToolsThe AI Proving Ground Podcast leverages the deep AI technical and business expertise from within World Wide Technology's one-of-a-kind AI Proving Ground, which provides unrivaled access to the world's leading AI technologies. This unique lab environment accelerates your ability to learn about, test, train and implement AI solutions. Learn more about WWT's AI Proving Ground.The AI Proving Ground is a composable lab environment that features the latest high-performance infrastructure and reference architectures from the world's leading AI companies, such as NVIDIA, Cisco, Dell, F5, AMD, Intel and others.Developed within our Advanced Technology Center (ATC), this one-of-a-kind lab environment empowers IT teams to evaluate and test AI infrastructure, software and solutions for efficacy, scalability and flexibility — all under one roof. The AI Proving Ground provides visibility into data flows across the entire development pipeline, enabling more informed decision-making while safeguarding production environments.