From Receptionist to Sales And Tech Guru With Brittany Miranda

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Brittany Miranda, Marketing and Commercial Insurance Agent at All Nevada Insurance - Arbeli Agency. They talk about how she has only been in the industry for three years but she has become an invaluable member of The Arbeli Group and how she serves other agencies along the same path. Episode Highlights: Brittany discusses her experiences before entering the insurance industry and what led her to The Arbeli Group. (1:27) Brittany mentions that she likes marketing but didn't realize how much she loves it until she got into insurance. (5:23) Brittany explains how the Monday.com project management software has changed her job and the way she interacts with clients. (8:50) Brittany discusses how using Monday.com helped her clients settle in and helps the agency owner keep track of what their team is doing. (12:55) Brittany mentions that as a member of the sales team, the biggest way a project management software has benefited her is that she can keep notes on how to do specific sales procedures within the software. (17:27) Brittany mentions she has been in the business for three years and began as someone who handled phones and completed a few service requests before growing into the marketing and sales role that she is now. (34:27) Teresa explains that one of the benefits of being an independent agent is having the freedom to make your own decisions. (38:34) Brittany mentions that having an agency owner that is flexible and listens to her wants has only helped her improve. (39:19) Brittany explains how she communicates with Cassidy Arbeli, the agency owner about potential development opportunities for the agency. (42:35) Brittany discusses what it's like to be completely remote and what she enjoys about it. (47:39) Brittany shares how important it is for agency owners to create a safe space for their employees, and how The Arbeli Group has created that safe space for her. (50:14)  Key Quotes: “I do dabble in the sales when I'm able to. And the best way that it has helped me is that I can actually keep notes in monday.com on how to do certain sales processes.” - Brittany Miranda “I feel like with people who do want to grow and have that mindset of wanting to try new things, it’s helpful having someone who's flexible above you to allow you to explore that.” - Brittany Miranda “If agency owners can just create a safe space for their employees, I feel like it makes all the world of difference.” Brittany Miranda Resources Mentioned: Brittany Miranda LinkedIn All Nevada Insurance - Arbeli Agency Contact Teresa Kitchens Sterling Insurance Group