From Risk-Averse to Consumer-First
Episode 34 of the Grow Your Credit Union podcast, hosted by Andrew Freels, titled "From Risk-Averse to Consumer-First" was published on March 24, 2025 and runs 28 minutes.
March 24, 2025 ·28m · Grow Your Credit Union
Episode Description
Credit unions have long been risk-averse by design, but today's environment is pushing the industry to think less about what's safe and more about what's best for the member. That shift, from compliance-first to consumer-centric, is reshaping everything from governance to payments to technology strategy.
In this episode of Grow Your Credit Union, host Joshua Barclay is joined by guest co-host Stacy Armijo, Chief Experience Officer at Amplify Credit Union, and returning guest James McBride, CEO of Connects Federal Credit Union, as they talk about:
- Board engagement and what strong governance really looks like
- Real-time payments and the risk of falling behind
- Open banking as a competitive mandate, not just a regulatory issue
Listen now and stay ahead of what's shaping the movement.
A huge thanks to our sponsor for this episode, InvestiFi
InvestiFi delivers an integrated digital investing solution built to enable investing directly from checking accounts, helping Credit Unions to retain more deposits and attract new members. Give your members a new tool to navigate the complexities of financial markets with ease from within their current online banking experience through InvestiFi.