From Safeway Wine to $230M: Reinventing Customer Success, Culture, and AI

Nick Mehta reveals how a $20 cheese tray meetup sparked a customer success revolution. From evangelizing to skeptical audiences in Mountain View offices with peeling carpets to building the industry's premier conference, Nick shares the unglamorous origins of category creation. He discusses why dashboards are dying in the AI era, how agents will transform customer success roles, and why 70% of their roadmap is now AI-focused. Plus insights on vulnerable leadership, evolving company culture from "bubble era" to "honey badger" toughness, and the ROI of authentic community building over traditional marketing tactics. Learn more at https://www.coffee.ai/