From Sales to Spare Parts - Festo´s AI solutions

In this episode, we dive deep into how AI is revolutionizing the entire industrial customer journey. We explore how large language models and digital twins are reshaping everything from initial customer inquiries to spare parts management and predictive maintenance. I’m joined by Jan Seyler and Werner Reichelt from Festo, who share firsthand insights on integrating AI with engineering tools, orchestrating multi-agent systems, and bridging the gap between digital sales and real-world manufacturing. Together, we discuss the challenges of interoperability, the evolving role of sales engineers, and the opportunities presented by data-driven automation. If you’re curious about the practical impact of AI on industry, this conversation is packed with real examples and forward-looking ideas.