From SCI to Successful Cremation Brand | Troy Kaltenberg (Grand Rapids Cremation Services) #55

From humble beginnings in the death care industry nearly 30 years ago, Troy Kaltenberg's journey is nothing short of inspiring. Starting at Service Corporation International, he cut his teeth in the world of pre-need sales. Fast forward to today, and Troy has built a thriving cremation brand, Grand Rapids Cremation Services, serving thousands of families and earning rave reviews along the way.In this episode, we dive into the story of this first-generation funeral director who, in just five years, turned his vision into a powerhouse business. Whether you're dreaming of launching your own brand or just curious about what it takes to succeed in this industry, you won’t want to miss this conversation.Timestamps(00:00) Intro(00:53) Welcome to Direct Cremation Podcast(01:46) Troy's Background(03:02) Troy took a decade away from deathcare(05:07) What led Troy to start his own business(10:20) How did Troy grow so quickly?(13:39) How to maintain good reviews?(15:46) How much of Troy's business is in-house vs. using 3rd party(18:13) Does Troy still see a lot of families now?(22:27) What's the most important for Troy?(27:39) Where does Troy see his business going?(35:34) Any big plans or changes coming to Troy's business?(36:32) Troy's staff(38:20) What Troy thinks deathcare will look like in 10 yearsFor Innovative Funeral Directors Blazing a Trail.A podcast for funeral home owners where we talk about trends & opportunities we see in the funeral home industry. We bring on death care professionals and cremation experts to share what they know.Click here to subscribe: https://bit.ly/3PxOqMOFind us at https://directcremation.comSpotify: http://bit.ly/3yDEwj7Apple Podcasts: http://bit.ly/3lj2soTWant to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at https://www.partingpro.com