From Sensors to Signal: Unlocking Building Telemetry for Resilience and Security

Buildings produce an array of operational signals — access control logs, HVAC setpoints, UPS alarms, elevator fault codes — yet that telemetry often lives in silos and fails to inform decisions. In this concise interview Alex Morgan sits down with commercial operations leader Michael Harrington to explain how property teams can treat telemetry as an asset for resilience, security, and tenant experience. We unpack how to prioritize high‑value data streams, assign clear ownership, balance privacy and access, and avoid common pitfalls like alert fatigue and finger‑pointing. Michael brings concrete examples where early telemetry detection shortened outages and where poor coordination amplified problems. Listeners will get a practical roadmap: catalog sources, define owners and retention, phase analytics with pilots, and use governance to make telemetry actionable without overwhelming operations.