From Silence to Healing: Dr. Anne Marie Morse on Trust in Healthcare

Neurologist and sleep specialist Dr. Anne Marie Morse joins Joe Pardavila to explain why better talk - not larger tech - drives better care. Her new book Communication in Healthcare: Charting the Course to Better Outcomes with Trust, Respect, and Teamwork sets the stage for their conversation.Dr. Morse learned the cost of silence while watching her mother battle multiple sclerosis without support for decades. That experience shaped the five principles she now lives by: trust, respect, communication, best-in-class care, and teamwork. When those links break, outcomes suffer - so she urges every listener to keep a symptom diary that shows patterns a rushed visit might miss. Dr. Morse also walks through a simple repair plan for tough moments: own the lapse, name the root cause, apologize, then add guardrails to stop repeat errors. Looking ahead, she envisions care that follows people between appointments through wearables, remote monitoring, and shared data instead of short, disjointed visits.