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From Store Shelves to Community Impact: Tony Zuazo’s Journey episode artwork

EPISODE · Mar 11, 2026 · 39 MIN

From Store Shelves to Community Impact: Tony Zuazo’s Journey

from Supply Chain Now · host Supply Chain Now

Global supply chains are navigating an era marked by evolving challenges and opportunities. As technological advancements such as AI continue to reshape the landscape, leaders must adapt to the constant pressures of global uncertainty.In this episode of Supply Chain Now, Scott Luton is joined by Tony Zuazo, Interim CEO of the Community Resource Center, to explore the intersection of people, process, and technology in today’s supply chain environment. Tony shares insights from his extensive experience leading supply chains at Dollar General and his current work in nonprofit leadership. Together, they discuss the critical role of innovation in supply chain management, the growing significance of automation and AI, and the importance of adapting processes to meet both short-term needs and long-term goals.Scott and Tony also touch on the complexities of decision-making in global supply chains, the balance between technology and human-driven processes, and the need for clear communication in change management. The episode concludes with advice for leaders on how to manage uncertainty, drive efficiency, and keep people at the heart of successful supply chain operations.Jump into the conversation:(00:00) Intro(01:42) Tony Zuazo’s background and supply chain leadership at Dollar General(07:35) Retail supply chain’s evolution over the past decade(08:16) Shifts in technology: automation and AI(10:24) Unchanging global pressures in the supply chain(11:18) Importance of micro decisions in operations(13:52) Key non-negotiables at Dollar General(16:49) Overengineering vs. oversimplifying technology solutions(20:07) The importance of overcommunication in leadership(23:20) CRC's mission: hygiene and security(26:33) Ways to support the Community Resource Center(30:15) Leadership lessons: people, process, and technology(32:49) Standardizing processes with room for flexibilityAdditional Links & Resources:Connect with Tony Zuazo: https://www.linkedin.com/in/tonyzuazo/Learn more about the Community Resource Center: http://www.crcmidtn.orgLearn more about our hosts: https://supplychainnow.com/aboutLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkSupply Chain Now en Espanol WEBINAR- Visibilidad estrategica en Pharma: control, cumplimiento y resiliencia en entornos de alto riesgo: https://bit.ly/4rku7lCWEBINAR- Talent Management Playbook for Supply Chain Leaders: https://bit.ly/4uc2OfBWEBINAR- From Months to Days: How AI-Speed Supply Chain Design Is Breaking Traditional Org Models—And Talent Too: https://bit.ly/4ldRn3bThis episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/store-shelves-commnity-impact-journey-1556 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at [email protected]© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Episode metadata supplied by the publisher feed · Published Mar 11, 2026

What this episode covers

Global supply chains are navigating an era marked by evolving challenges and opportunities. As technological advancements such as AI continue to reshape the landscape, leaders must adapt to the constant pressures of global uncertainty.In this episode of Supply Chain Now, Scott Luton is joined by Tony Zuazo, Interim CEO of the Community Resource Center, to explore the intersection of people, process, and technology in today’s supply chain environment. Tony shares insights from his extensive experience leading supply chains at Dollar General and his current work in nonprofit leadership. Together, they discuss the critical role of innovation in supply chain management, the growing significance of automation and AI, and the importance of adapting processes to meet both short-term needs and long-term goals.Scott and Tony also touch on the complexities of decision-making in global supply chains, the balance between technology and human-driven processes, and the need for clear communication in change management. The episode concludes with advice for leaders on how to manage uncertainty, drive efficiency, and keep people at the heart of successful supply chain operations.Jump into the conversation:(00:00) Intro(01:42) Tony Zuazo’s background and supply chain leadership at Dollar General(07:35) Retail supply chain’s evolution over the past decade(08:16) Shifts in technology: automation and AI(10:24) Unchanging global pressures in the supply chain(11:18) Importance of micro decisions in operations(13:52) Key non-negotiables at Dollar General(16:49) Overengineering vs. oversimplifying technology solutions(20:07) The importance of overcommunication in leadership(23:20) CRC's mission: hygiene and security(26:33) Ways to support the Community Resource Center(30:15) Leadership lessons: people, process, and technology(32:49) Standardizing processes with room for flexibilityAdditional Links & Resources:Connect with Tony Zuazo: https://www.linkedin.com/in/tonyzuazo/Learn more about the Community Resource Center: http://www.crcmidtn.orgLearn more about our hosts: https://supplychainnow.com/aboutLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkSupply Chain Now en Espanol WEBINAR- Visibilidad estrategica en Pharma: control, cumplimiento y resiliencia en entornos de alto riesgo: https://bit.ly/4rku7lCWEBINAR- Talent Management Playbook for Supply Chain Leaders: https://bit.ly/4uc2OfBWEBINAR- From Months to Days: How AI-Speed Supply Chain Design Is Breaking Traditional Org Models—And Talent Too: https://bit.ly/4ldRn3bThis episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/store-shelves-commnity-impact-journey-1556

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This episode is 39 minutes long.

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This episode was published on March 11, 2026.

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Global supply chains are navigating an era marked by evolving challenges and opportunities. As technological advancements such as AI continue to reshape the landscape, leaders must adapt to the constant pressures of global uncertainty.In this...

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