From Suggestions to Solutions: How Currys Made Colleague-Led Improvement Manageable at Scale

As improvement activity grew at Currys, so did the number of ideas.Phil Knowles shares what happened when that pipeline became harder to manage, and how focusing on specific operational challenges, with clearer governance and faster feedback, helped create the conditions for improvement to work across the business.“If colleagues only see the polished success stories, then they assume that failure is unacceptable.”In this episode:00:00 Introduction and the challenge of scaling improvement01:57 Why improvement was inconsistent and reactive05:23 Building a bottom-up framework across 2,500 colleagues08:12 The metrics that proved it was working11:22 The gaps in the sustain model and early rollout14:41 When the ideas pipeline becomes the problem19:14 Moving from generic ideas to targeted challenges22:38 Keeping change relevant across different teams25:11 OutroMaking improvement work across the businessBuilding momentum is a significant step. Our performance improvement consultancy supports organisations to put the structure, clarity, and capability in place to sustain improvement at scale.Explore Consultancy: https://pmi.co.uk/consultancy/Visit us at pmi.co.uk for more:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarExplore Lean Six Sigma CertificationsFollow us on LinkedIn