From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

In this premiere episode, Andy sits down with Ekim Dinc, Head of Customer Engagement at Amazon. With a background in logistics, Ekim shares how systems thinking shaped his unconventional path into marketing — and what it takes to drive engagement at Amazon scale.We explore how AI is transforming growth, the end of siloed teams, and why “human-induced latency” is the biggest blocker to innovation today.Resources recommended by Ekim:“Attention Is All You Need” – Google Research PaperMeditations by Marcus AureliusAll Things Distributed – Blog by Werner Vogels, CTO of AmazonLinkedIn posts from Yann LeCun (Meta AI Chief Scientist)Counterintuitive by Matt Wood (former Amazon VP of AI)

Episode metadata supplied by the publisher feed · Published May 16, 2025

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From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

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