From Surveys to Signals: The AI Revolution in Experience Management

Host: Steve Boese, Trish Steed Guest: Brad Anderson, President of Products, UX, Engineering & Ecosystem, Qualtrics Welcome back to the System of Record!  In this episode, hosts Steve Boese and Trish Steed dive into the transformative power of AI in customer and employee experience management with Brad Anderson of Qualtrics. On the show we discuss how AI is revolutionizing the way organizations listen, understand, and act on customer and employee feedback, moving from traditional survey-based insights to real-time, AI-driven actions. Listen in to learn about the challenges and opportunities in adopting AI technologies and how they are reshaping the landscape of enterprise tech. You will take away some great insights into the future of experience management and the pivotal role AI plays in making business more human. Key highlights: The role of AI in transforming experience management Qualtrics' mission to improve the human experience The evolution of feedback systems from surveys to AI-driven insights Challenges and opportunities in data privacy and security The impact of AI on productivity and personalization in enterprise tech Thank you for your continued support of the show and subscribe wherever you get your podcasts! The HR Happy Hour Network is sponsored by Workhuman  Who showed the most growth at your workplace this year? Who are your emerging leaders? How about the quiet drivers behind that successful project?   You probably have your hunches. But what if the answers to your most pressing culture questions could be answered not just by one individual, but by the collective wisdom of the organization?   Human Intelligence from Workhuman is helping forward-thinking companies reimagine talent management and employee engagement by doing just that.    Through your company's recognition data and the world's first recognition-trained AI model, you can uncover what was previously invisible in your culture to make smarter business decisions. Guaranteed.   Head over to workhuman.com to take the guesswork out of your growth strategy.