From Tech Support to AI Trailblazer: Lessons on AI Adoption in Law Firms

AI is transforming the legal world, but where do law firms even begin? In this episode of The Mostly Legal Podcast, hosts Rob Joyner and Amanda Koplos talk with Melissa “Mel” Ballesteros, Manager of AI and Legal Technology Adoption, to explore her career journey from tech support to becoming an AI leader in law. Mel shares practical insights on:How law firms can dip their toes into AI without getting overwhelmedWhy training programs need to evolve into workshops and communitiesThe role of AI tools like Copilot, ChatGPT, Claude, and Gemini in everyday legal workWhy women in AI and cybersecurity need more support and visibilityIt’s part tech talk, part career journey, and all-around inspiring. Whether you’re an attorney, a law firm administrator, or just curious about AI’s role in legal, this episode is packed with insights (and a few laughs along the way).Remember to subscribe to The Mostly Legal Podcast for more conversations at the intersection of law, business, and technology!