From Technician to Visionary: Growth Coaching for Healthcare Leaders Who Want Freedom (Matt Hawk)

If you’re a healthcare provider, you’re not just treating symptoms—you’re leading people. And the practices that grow aren’t always the ones with the best clinical skills… they’re the ones that create trust, clarity, and a patient experience that makes people say “yes” to care. In this episode, Matt Hawk (Yale PhD, author, coach) shares his personal story—starting with a childhood illness that shaped his respect for healthcare providers—and explains how he now helps small-to-mid healthcare businesses grow into freedom-producing, mission-driven companies. Host Stacey Chillemi goes deep on what separates average practices from unforgettable ones: the ability to listen, communicate, and build rapport, even inside the constraints of the US healthcare system. You’ll learn: 🔥 Why growth in healthcare is often limited by systems + team cohesion, not talent 🔥 The “85% rule”: success is driven by relationships and communication 🔥 How to create an experience of empathy through verbal process + patient-centered language 🔥 Stacey’s coaching method: align vision + values by stripping labels and returning to core identity 🔥 How affirmations and focus shape outcomes (and why your mind hunts for what you rehearse) 🔥 A better definition of sales in healthcare: helping patients self-identify needs and choose what supports their best life 🔥 How storytelling builds trust—especially when care is out-of-pocket Matt also shares how he supports CEOs and healthcare leaders through FocalPoint Business Coaching and previews his upcoming book, From Technician to Visionary. If you want to grow a practice that serves patients better and gives you your life back—press play. Learn more about your ad choices. Visit megaphone.fm/adchoices