"From Teller at 20 to VP of Operations: Tori Eleonora's 22-Year Langley Story"

In this episode of the Women of Community Banking Podcast, Anurag Mukherjee sits down with Tori Eleonora, Vice President of Operations at Langley Federal Credit Union (Virginia), who has spent 22 years growing within the same institution — from teller at age 20 to leading six operational teams today.What you'll learn in this episode:How Tori moved through fraud, data analytics, and business analysis before finding her calling in operationsWhy operations is the "hub of the credit union" — and how every payment flows through itHow AI and dispute automation (including CASAP) are changing member experience in financial institutionsWhat Langley FCU is doing with FedNow, RTP, and instant payments in 2026The truth about imposter syndrome for female leaders in community bankingWhy stablecoins are becoming table stakes — and how credit unions should be thinking about themTori's advice on mentorship, finding your voice, and staying curious as a leaderKey topics covered:Langley Federal Credit Union | Credit Union Operations | Instant Payments | FedNow | RTP | AI in Banking | CASAP Dispute Platform | Female Leaders in Fintech | Credit Union Mergers | Stablecoins | Community Banking 2026Frequently asked questions:What is a VP of Operations at a credit union responsible for? A VP of Operations oversees payment processing, ACH, wires, card servicing, dispute operations, digital operations, IRA processing, and more — essentially every transaction flowing in and out of the institution.How is AI changing credit union operations? AI-powered platforms like CASAP are automating routine dispute decisions, freeing teams to focus on complex member experience challenges rather than repetitive tasks.Should credit unions care about stablecoins? According to Tori, yes — stablecoins are moving toward becoming table stakes, and credit unions not exploring them risk falling behind quickly.🎙️ Women of Community Banking Podcast — Recognized by Money 20/20 as a leading fintech podcast. 150+ episodes featuring C-suite executives from credit unions and community banks across North America.Subscribe for new episodes every week. Share this episode with a credit union leader in your network.