From the Dinner Table to the Boardroom: How People First Leadership Builds Better Businesses (with Erin Treacy)

What does frozen custard have to do with leadership? More than you'd think.In this episode, Heather sits down with Erin Treacy, business and leadership coach, to explore what it really means to lead with people at the center — and why the best-run businesses are built on human connection, not just systems.Erin draws on over a decade in the restaurant industry, a background in journalism, and growing up in a family business to share a framework for leadership that's as practical as it is people-centered.In this episode, you'll hear:What "people first leadership" actually means in practice — and how it shows up on the floor, not just in the officeWhy your systems should support your presence, not replace it (and how one entrepreneur discovered this the hard way in Q1)The banana story: what a missing grocery run revealed about empowerment, decision-making, and process gapsHow to tell the difference between a people problem, a process problem, and a systems problemWhy the leader who says "I already know this stuff" is always the red flag in the roomThe power of "nuggets of truth" — and how listening to even a difficult review or a frustrating situation can unlock hidden bottlenecks (RIP, Sally Sue)How the lessons we learn at the dinner table quietly shape the leaders we becomeConnect with Erin Treacy:WebsiteFacebook InstagramLinkedInPDRM Consulting's mission is to help businesses reduce risk, specifically in the fields of Cybersecurity and Product Management.Heather bridges the professional development gap in the corporate space by empowering growth-driven product managers to transition into strategic, results-oriented leaders. By focusing on enhancing key skills and decision-making capabilities, she helps them accelerate their leadership journey, achieve measurable outcomes more quickly, and excel in driving product success. Her approach ensures they thrive in their roles and unlock their full potential as impactful servant leaders within their organizations.You can follow us for more daily content:Instagram: @pdrmconsultingLinkedIn: https://www.linkedin.com/company/pdrm-consultingJoin our Newsletter:https://solitary-block-17987.myflodesk.com/ofo6k6a0f9