From the Field to Finance: Building Winning Teams in Healthcare with Griffin Hebert

What if the biggest challenge in healthcare revenue cycle management isn't effort, talent, or technology, but how the entire system is structured to win? In this episode of The Leadership Lab with Asbel Montes, healthcare finance meets high-performance sports as we break down what football can teach us about building stronger, more efficient revenue cycle teams. Joining Asbel Montes is Griffin Hebert, former NFL wide receiver for the Seattle Seahawks and Philadelphia Eagles, now working in healthcare operations and business development at Solutions Group Services. Drawing from years inside elite football systems, Griffin unpacks how championship teams are built, and why many healthcare organizations are unknowingly operating without the structure needed to consistently perform at a high level. Because in football, every position has a role. Every player has accountability. And every breakdown is reviewed, studied, and corrected. In healthcare revenue cycle management, that level of clarity is often missing. And it's costing organizations more than they realize. Here's the tension: Many healthcare organizations still rely on "all-in-one" billers expected to manage the entire revenue cycle process. But elite systems don't work that way. They rely on specialization, defined roles, leadership alignment, and continuous feedback loops that drive improvement over time. So what happens when healthcare tries to operate without that structure? This episode explores how that gap impacts performance, staffing, denials, vendor relationships, and overall financial sustainability.   In this episode, we share: Why the "super biller" mindset limits revenue cycle performance How football positions translate directly into specialized RCM roles The difference between offensive (preventative) and defensive (denials and recovery) revenue cycle strategies Why revenue cycle leaders must operate like general managers building a roster, not just managing tasks How bench strength and depth protect organizations from operational breakdowns Why vendor selection should function like a strategic "draft," not a transactional decision How film study in football mirrors healthcare data, reporting, and performance improvement Why short-term wins can create long-term complacency in financial performance The importance of structured review cycles to sustain continuous improvement If you are a healthcare finance executive, revenue cycle leader, or healthcare operations strategist, this conversation will challenge how you think about team design, performance structure, and what it truly takes to build a winning healthcare system. Because in healthcare, just like in football, the strongest organizations do not rely on individual effort alone. They build systems that make every part of the team perform better.   🔔 Subscribe to The Leadership Lab with Asbel Montes and join the conversation about what's next for healthcare leadership.   Links: Asbel Montes LinkedIn - https://www.linkedin.com/in/asbel-montes-31027634 Griffin Herbert Facebook - https://www.facebook.com/griffin.hebert.1/  Griffin Herbert TikTok - https://www.tiktok.com/@hebertgriffin  Griffin Herbert X - https://x.com/lanettehebert  Griffin Herbert Instagram - https://www.instagram.com/hebertgriffin/    Solutions Group Services: LinkedIn - https://www.linkedin.com/company/solutionsgroupservices  Instagram - https://www.instagram.com/solution_sgroup/  Facebook - https://www.facebook.com/solutionsgroupservices  Website -  ​​https://www.solutionsgroup.com/