From UN Projects to Scalable Ops: Randa Mazzawi on Fixing Firefighting Businesses

In this episode of Founders Future, with host Zach Young, Randa Mazzawi shares her journey from industrial engineering and early United Nations project work to becoming the founder of Mazzawi Consulting, a firm dedicated to helping small and medium-sized SaaS and service-based companies streamline operations and scale sustainably. Randa breaks down the core foundations of effective organizational change—people, process, and technology—and explains how her hands-on, fractional approach uncovers bottlenecks, builds clarity, and supports real, lasting transformation inside growing teams.Randa also discusses the challenges many founders face when they become the bottleneck in their own business, the importance of mapping processes early, and why operational excellence isn’t just for large enterprises. She shares insights on the role of AI in consulting, her client acquisition strategies, and gives a first look into Volunteem—her new initiative aimed at connecting volunteers with nonprofits across Canada. This conversation is packed with practical wisdom for leaders aiming to reduce overwhelm, improve efficiency, and scale with intention.Connect with Randa Mazzawi: 🔗 LinkedIn (Personal): https://www.linkedin.com/in/randamazzawi/🏢 LinkedIn (Business): https://www.linkedin.com/company/mazzawiconsulting/ 🌐 Website: https://mazzawiconsulting.com/