From Vision to Five-Star Reality: Lessons from Opening a Luxury Spa

from Spa Insider · host Universal Companies

In this episode, Nicole Stewart, Spa Director at Nicewonder Farm & Vineyards, walks us through her 18-month journey launching a luxury spa at a destination resort in Appalachia. Nicole shares the lessons she learned along the way — from staffing challenges and training for service excellence to designing experiences guests genuinely remember.This conversation blends practical insight with heartfelt reflection on leadership, mental health, inclusivity, and why taking care of yourself is essential when your job is taking care of others.

Episode metadata supplied by the publisher feed · Published Jan 28, 2026

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From Vision to Five-Star Reality: Lessons from Opening a Luxury Spa

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This episode is 24 minutes long.

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This episode was published on January 28, 2026.

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