From Wildfire to AI Reality: Tim Walsh on Customer Experience and Change

from Stare Down the Bull with Susan Hunt · host Susan Hunt

Technology sales veteran Tim Walsh joins Susan Hunt to trace the journey from Wildfire’s pioneering virtual assistant to today’s AI-driven customer experience platforms. They unpack what AI actually does well, why implementation is so hard for enterprises, the ethical moments that defined better CX, and the career pivots required when the market changes faster than your product. Connect with Susan: LinkedIn Website Connect with Tim LinkedIn

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This episode was published on March 23, 2026.

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