EPISODE · Apr 15, 2026 · 59 MIN
From Zoo to Conservation Experience: Reinventing a 200-Year-Old Institution-Matthew Philpott
from Skip the Queue · host Andy Povey, Matthew Philpott
In this episode, Andy Povey is joined by Matthew Philpott, Head of Marketing at Bristol Zoological Society to discuss the transformation of Bristol Zoological Society and the move from Bristol Zoo Gardens to the larger, conservation focused Bristol Zoo Project. They explore how the new site prioritises animal welfare through natural habitats, the challenges of relocating animals including gorillas, and the creation of immersive environments like the African Forest. The episode also touches on changing visitor expectations and the evolving role of zoos in global conservation. Key Topics Discussed Transformation from city zoo to large scale conservation site Closure and legacy of Bristol Zoo Gardens Vision behind Bristol Zoo Project and modern zoo design Animal welfare and natural habitat creation Relocation of animals and logistical challenges Gorilla troop move and preparation process Design and features of African Forest habitat Multi species environments and enrichment Balancing visitor expectations with new experiences Branding and retaining the Bristol Zoo name Conservation breeding programmes and global collaboration Role of zoos in wildlife conservation Visitor engagement through immersive design and play Data driven decision making in attractions Industry trends and future zoo regulations Education and inspiring conservation action Show references: Matthew Philpott, Head of Marketing at Bristol Zoological Society https://bristolzoo.org.uk/ https://www.linkedin.com/company/bristol-zoo-project/ https://www.linkedin.com/in/matthew-p-b82395b3/ Skip the Queue is brought to you by Merac. We provide attractions with the tools and expertise to create world-class digital interactions. Very simply, we're here to rehumanise commerce. Your host is Andy Povey. If you like what you hear, you can subscribe on Apple Podcasts, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm. If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn. Credits: Written by Emily Burrows (Plaster) Edited by Steve Folland Produced by Emily Burrows and Sami Entwistle (Plaster) Download The Visitor Attractions Website Survey Report - https://www.merac.co.uk/download-the-visitor-attractions-survey We have launched our brand-new playbook: ‘The Retail Ready Guide to Going Beyond the Gift Shop’ — your go-to resource for building a successful e-commerce strategy that connects with your audience and drives sustainable growth. Download your FREE copy here
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Today on Skip the Queue, we’re joined by the team behind Bristol Zoo Project, one of the most ambitious zoo relocations in the UK. After more than 200 years at Clifton, Bristol Zoo is moving to a 136-acre conservation site to create the next generation of visitor experiences, placing conservation and animal welfare at the heart of the attraction, and it’s opening its doors to the public this week! From designing immersive, multi-species habitats to creating educational spaces that inspire visitors of all ages, the team is redefining what a modern zoo can be. In this episode, we’ll explore the challenges of moving iconic animals, ensuring their welfare, and designing an environment where both animals and visitors thrive.
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From Zoo to Conservation Experience: Reinventing a 200-Year-Old Institution-Matthew Philpott
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