Frontier Airlines Discusses Its Decision to Ditch Telephone Customer Service

Watch on YouTube.CX Today's Rob Scott hosts Leonardo Declich, Director, CX Digital Transformation at Frontier Airlines. We reflect on why Frontier chose to get rid of its contact center voice channel, discussing:Why did Frontier make the decision? How it used conversational AI to plug the gapThe outcomes so farLessons for brands considering a similar moveFor more end-user stories, subscribe to CX Today here: https://www.cxtoday.com/account/Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.