FTB# 162: Escalation Levels - Fear the Bug Video Podcast ...

What this episode covers

Incidents in OnTime have a special field for Escalation Level to use for Help Desk or Customer Support. Escalation levels are similar to other fields except they can be set to have different options on a per project basis, and they can be made so that they can only be promoted to the next level as opposed to skipping levels.

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Frequently Asked Questions

How long is this episode of Fear the Bug Video Podcast (SD)?

This episode is 4 minutes long.

When was this Fear the Bug Video Podcast (SD) episode published?

This episode was published on February 8, 2011.

What is this episode about?

Incidents in OnTime have a special field for Escalation Level to use for Help Desk or Customer Support. Escalation levels are similar to other fields except they can be set to have different options on a per project basis, and they can be made so...

Can I download this Fear the Bug Video Podcast (SD) episode?

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