EPISODE · Feb 8, 2011 · 4 MIN
FTB# 162: Escalation Levels
from Fear the Bug Video Podcast (SD) · host Axosoft, LLC
Incidents in OnTime have a special field for Escalation Level to use for Help Desk or Customer Support. Escalation levels are similar to other fields except they can be set to have different options on a per project basis, and they can be made so that they can only be promoted to the next level as opposed to skipping levels.
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FTB# 162: Escalation Levels
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