Full Contact HR: Driving Growth, Owning Outcomes, Leading Change

In this episode, Thomas Kunjappu sits down with Dennis Richter, Chief People Officer at Fullscript, to talk about how HR can evolve from a back-office function to a business-critical partner. With a background that spans the Army, global operations, and high-growth tech, Dennis shares how his philosophy of accountability, business fluency, and people-first leadership is helping reshape the HR function.Topics Discussed:Why defining accountability clearly can unlock real ownershipThe hidden cost of “people tax”—and how to reduce itWhy HR teams should think of themselves as revenue-affectingHow to bring execs and managers along for cultural changeThe second-degree nature of HR and how to influence outcomesProactive people partnership vs. reactive supportWhere HR is headed as automation and AI shift entry pointsAnd more!If you’re leading people in a fast-changing org, this conversation will hit home.