Future Proofing the Workforce with AI

In this episode of BetterTech, Haseeb Khan sits down with Chris Traylor, Global Executive for Employee Experience at ServiceNow, to explore how AI agents are reshaping the modern workplace. Chris shares insights on the evolution from chatbots to fully autonomous AI agents capable of executing complex workflows, enhancing productivity, and transforming employee experience. He emphasizes the importance of integrating AI with governance, contextual awareness, and structured data to ensure relevance and reliability. From explaining AI agents as digital twins, not replacements, to offering a practical roadmap for AI adoption, Chris provides a clear, experience-driven perspective on how businesses can unlock value from AI, starting small but scaling smart.