FW011 - zorgt een human voice in je webcare berichten voor meer interactie - Rob le Pair en Jelle Drijver | Frankwatching.com

from Jelly Driver Podcast · host Jelle Drijver

Ontstaat er meer interactie op Social media tussen bedrijven en klanten/klagers wanneer de bedrijven een Human Voice hanteren in de reacties op Social Media. Dat is de hamvraag in het onderzoek dat mijn gast van vandaag uitvoerde samen met een aantal van zijn studenten op de Radboud universiteit Nijmegen.

Episode metadata supplied by the publisher feed · Published Mar 16, 2015

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FW011 - zorgt een human voice in je webcare berichten voor meer interactie - Rob le Pair en Jelle Drijver | Frankwatching.com

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