GA 630 | Why Tone Matters with Shahab Shah

This week’s guest is Shahab Shah. Ron and Shahab discussed the importance of balancing human empathy with the demands of reality, why tone matters, first steps for making improvements, and more. An MP3 audio version of this episode is available for download here. In this episode you’ll learn:  Shahab’s favorite quote (2:25) His background (4:17) What was the most influential (6:23) What Shahab is looking for when first entering a manufacturing plant (8:26) His first steps for making improvements (13:50) Balancing human empathy with reality (16:01) Why tone matters (25:08) How Shahab handles expectations (31:06) Shahab’s final words of wisdom (42:46) Podcast Resources Right Click to Download this Podcast as an MP3 Shahab on LinkedIn Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think? Why else does tone matter?