EPISODE · Sep 1, 2024 · 1 MIN
高島屋引爆顧客服務新改革!
from 超人行銷 · host 董正隆
近期,高島屋及多家日本企業聯手推出零容忍政策,針對顧客的騷擾行為採取強硬措施。新政策不僅明確定義了什麼是客戶騷擾,還引入錄音和實時報警系統,旨在保護員工的工作環境,提升服務品質。值得注意的是,這一系列舉措已助力顧客騷擾事件的發生率顯著下降。日本的服務業正在經歷一場秩序重塑的變革,從以顧客為中心轉向相互尊重的理念,這背後的政策變化又將如何影響未來? 想要學習更多? 1. 請造訪超人行銷免費索取十堂網路行銷課程:https://www.isuperman.tw 2. 加LINE官方帳號好友:https://line.me/R/ti/p/%40gyx7886l
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高島屋引爆顧客服務新改革!
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