Gap 5 - Customer Experience with William Eastman
from #OWNR.LIFE with William Eastman Hosted by IBGR onAir Talent William Eastman
Gap 5 - Customer Experience There are five elements of Gap 5 that determine how the customer perceives the experience. In this series we combined the 5 into 3 - Promise, Recovery, and Personnel. Topics: 5.1 Reliability (Failure to Deliver on Promise) 5.2 Responsiveness (Recovery Methods) 5.3 Assurance (Competent and Empowered Personnel) 5.3 Empathy (Sincerity – Value Their Business) Tangibles (Features – Specific of Your Solution)
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How long is this episode of #OWNR.LIFE with William Eastman?
This episode is 14 minutes long.
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This episode was published on April 21, 2022.
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