Gary Digby - The Truth About Hospitality Operations (And How to Get Them Right)

Hospitality lives and dies by its operations. Few people know that better than Gary Digby, who’s built a career leading multi-site venues and now runs his own consultancy. In this episode of Captive Conversations, we talk about: ✅ Why operations are the backbone of every hospitality business ✅ The common pitfalls operators face – and how consultancy can help ✅ Where AI and tech can genuinely add value ✅ Gary’s own journey from operations to consultancy If you’re an operator, leader, or consultant in hospitality, this episode will give you practical insights you can use today. Gary’s Answers 🔥 Best Hospitality Experience: Ivan Ramen 🔥 Best Hospitality Tech: TipJar, Nory, aquaint, Lightspeed 🔥 Best Restaurant: After a huge hike in Turkey, Corner Store serving awesome Rotisserie Chicken 🔥 Best Burger: Shake Shack NYC, BLT NYC 🔥 Best Hotel: The Hoxton Chicago #Hospitality #CaptiveConversations #HospitalityConsultancy