EPISODE · May 11, 2026 · 23 MIN
GBTA Europe Tech Committee - Rethinking Corporate Travel with AI
from The Business of Travel · host Global Business Travel Association
AI in corporate travel is no longer theoretical. It is operational. In this episode of Business of Travel, the GBTA Europe Technology Committee takes a practical look at how AI assistants are being deployed across managed travel programs. Host Lenny Hornsby speaks with Johnny Thorsen, a technology leader with hands-on experience implementing AI solutions, about availability, onboarding, ideal client fit, limitations, and measurable impact. The discussion moves beyond buzzwords to address real questions: Where is AI working today? Where does human intervention still matter? What governance and data considerations must travel leaders understand? For corporate travel managers and global program owners, this episode provides a grounded framework for evaluating AI tools in managed travel. Speakers: Heinz Lennard Hornsby (Lenny) – Chair of the GBTA Europe Technology Committee Johnny Thorsen – VP Strategic Business Development, Serko Ltd. Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
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GBTA Europe Tech Committee - Rethinking Corporate Travel with AI
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