GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations

from CX Today · host CXToday.com

CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk.We discuss three of the latest GenAI innovations that CCaaS provider ComputerTalk is bringing to its ice Contact Center platform, and how to deploy them.In doing so, we consider:Use Case 1 - Case SummarizationUse Case 2 - Customer Sentiment AnalysisUse Case 3 - Automated Follow UpsWhat's the process for implementing these use cases?What's coming in terms of future innovation?

Episode metadata supplied by the publisher feed · Published Sep 18, 2024

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GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations

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