GenAI-Powered Virtual Agents The Trend, Traps, and Solutions

Watch on YouTube.CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara.We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agents, considering:How generative AI bolsters the abilities of virtual agentsThe risks associated with the virtual agent evolutionThe generative AI trust gap How Cyara helps businesses navigate these traps and restores trust in GenAI-powered virtual agents Learn more about Cyara's conversational AI testing platform Botium here.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.