GENERATING WOW!

Good customer service is not enough. Listen as Jerry Fritz, Corporate Trainer, talks about how to move from “Good” to “WOW!” customer service. IN THE NEWS: Bootstrapped Startups Risk a Lack of Connections Financial Self-Reliance Can Come Back to Haunt Entrepreneurs if They Suddenly Need Investors More entrepreneurs in recent years have tried to bootstrap their companies, starting with very little capital and deliberately avoiding outside investors. But as the economy improves, many of those relying solely on their personal finances—and business earnings to finance young companies are coming to grips with the downside of that strategy. FINAL THOUGHTS The American Dream Is Dying: How Entrepreneurs Can Change That A report from the Milstein Commission Co-chairs Steve Case and Carly Fiorina propose 5 solutions to the entrepreneurship crisis in the U.S.