GENERATING WOW!

<span style="font-size:12.0pt; font-family:"Arial Narrow",sans-serif">Good customer service is not enough.  Listen as Jerry Fritz, Corporate Trainer, talks about how to move from “Good” to “WOW!” customer service.     IN THE NEWS:<span style="font-size: 12.0pt;font-family:"Arial Narrow",sans-serif;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman";text-transform:uppercase;mso-font-kerning: 18.0pt">Bootstrapped Startups Risk a Lack of Connections <span style="font-size:12.0pt; font-family:"Arial Narrow",sans-serif;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:Arial;letter-spacing:-.1pt">Financial Self-Reliance Can Come Back to Haunt Entrepreneurs if They Suddenly Need Investors <span style="font-size:12.0pt; font-family:"Arial Narrow",sans-serif;mso-fareast-font-family:"Times New Roman"">More entrepreneurs in recent years have tried to bootstrap their companies, starting with very little capital and deliberately avoiding outside investors.  But as the economy improves, many of those relying solely on their personal finances—and business earnings to finance young companies are coming to grips with the downside of that strategy. <span style="font-size:12.0pt;font-family:"Arial Narrow",sans-serif; color:windowtext">FINAL THOUGHTS<span style="font-size:12.0pt;font-family: "Arial Narrow",sans-serif;text-transform:uppercase;letter-spacing:-.75pt">The American Dream Is Dying: How Entrepreneurs Can Change That   <span style="font-size:12.0pt; font-family:"Arial Narrow",sans-serif;color:#333333">A report from the Milstein Commission Co-chairs Steve Case and Carly Fiorina propose 5 solutions to the entrepreneurship crisis in the U.S.