Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities

Watch on YouTube.CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio. We consider the evolution of generative AI and how it is influencing the contact center space. In doing so, we discuss: The most exciting generative AI announcements so far The possible contact center use cases How generative AI may impact the contact center of the future To deep dive into the eBook mentioned at the end of the conversation, visit: https://go.sabiogroup.com/ai-and-automation-to-empower-agents.htmlFor Sabio's thought leadership on all things CX, visit: https://sabiogroup.com/blogThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.